1. Introduction

Craffr ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

Personal Information

We collect information that you provide directly to us:

Name and email address
Account credentials
Payment information (processed through Stripe)
Profile information

Usage Information

We automatically collect certain information:

Keywords you track
Leads you view and interact with
Platform preferences
Alert settings and notification preferences
Usage statistics and analytics

Technical Information

Browser type and version
Operating system
IP address
Device information
Cookies and similar technologies

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our Service
Monitor platforms for leads matching your keywords
Score leads using AI and deliver notifications
Process payments and manage subscriptions
Send you technical notices and support messages
Respond to your comments and questions
Analyze usage patterns and optimize performance
Detect and prevent fraud and abuse

4. Information Sharing

We do not sell your personal information. We may share your information with:

Service Providers

Supabase (database and authentication)
Stripe (payment processing)
Anthropic (AI lead scoring via Claude)
Resend (email delivery)
Vercel (hosting)

Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

5. Data Security

We implement appropriate technical and organizational measures to protect your information:

Encryption in transit (HTTPS/TLS)
Encryption at rest for sensitive data
Regular security audits
Access controls and authentication
Secure payment processing through Stripe

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. When you delete your account:

Your personal information is deleted within 30 days
Some information may be retained for legal and accounting purposes
Aggregated, anonymized data may be retained indefinitely

7. Your Rights

You have the right to:

Access your personal information
Correct inaccurate information
Delete your account and data
Export your data
Opt-out of marketing communications
Object to processing of your data

To exercise these rights, contact us at support@craffr.com

8. Cookies and Tracking

We use cookies and similar technologies to:

Maintain your session
Remember your preferences
Analyze usage patterns
Improve user experience

You can control cookies through your browser settings. Disabling cookies may affect functionality.

9. Third-Party Links

Our Service may contain links to third-party platforms (Indie Hackers, Hacker News, etc.). We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.

10. Children's Privacy

Our Service is not intended for children under 18. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

12. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

13. California Privacy Rights

California residents have additional rights under CCPA:

Right to know what personal information is collected
Right to delete personal information
Right to opt-out of sale (we do not sell your data)
Right to non-discrimination for exercising CCPA rights

14. Contact Us

If you have questions about this Privacy Policy or our data practices:

Email: support@craffr.com